The player from New Zealand submitted a formal complaint against HellSpin Casino for mishandling her account and obstructing her $22,000 NZD withdrawal. She demanded accountability and the return of her winnings while indicating her readiness to provide evidence of her claims. Therefore, the complaint państwa not upheld, and the case państwa closed. Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. HellSpin Casino has a good customer support, judging żeby the results of our testing.
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However, the player did not provide further information despite multiple requests from our team. As a result, we could not proceed with the investigation and had to reject the complaint. The player from Australia had submitted a withdrawal request less than two weeks prior owo contacting us. We had advised the player jest to be patient and wait at least 14 days after requesting the withdrawal before submitting a complaint. However, due owo the player’s lack of response to our messages and questions, we were unable owo investigate further and had to reject the complaint.
Player’s Deposit Has Never Been Credited To His Casino Account
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The casino had not responded owo the complaint, which was closed as «unresolved.» Attempts owo communicate with the casino multiple times yielded istotnie cooperation. The player’s account państwa closed due jest to alleged premia abuse, which the player disputed, stating that no wrongdoing had occurred. The complaint państwa marked as unresolved since the casino did not respond owo the complaint thread and had not provided sufficient evidence. The issue państwa resolved successfully by our team, and the complaint was marked as ‘resolved’ in our układ. He reached out jest to support but received w istocie assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back.